Ethiopian Airlines Cancellation Policy: How to Cancel a Flight

Ethiopian Airlines, formally referred to as Ethiopian is a renowned airline that is owned completely by the government of its country and was founded on 21st December 1945. Initially, the airline hosted only domestic flights until 1951 when it decided to expand and fly internationally. Currently, Ethiopian Airlines holds the 4th position amongst the largest airlines in the world. Ethiopian Airlines cancellation policy is a no brainer and can be done in the blink of an eye. The world-class services pamper its passengers with all the necessities, from the minute to the major ones while the flexible policies make it easy for people to travel with Ethiopian Airlines.

Plans are uncertain and no one understands it better than Ethiopian Airlines, from end minute changes and modifications that can be easily done via the hassle-free Ethiopian Airlines ticket cancellation policy to the amazing facility, the airline will provide it with all.  Say no to the long tedious process of cancellation by booking your tickets with this airline. 

Ethiopian Airlines Cancellation Policy Guidelines

The passengers can book the tickets either online or through the official website of the airline as well as the ticket counter, and the cancellation of the tickets have to be done in the way you booked your ticket. For instance, if you booked your ticket online, you can make the changes online. However, if you booked the tickets offline, you’ll have to go to the counter to make any alterations. Make sure to go through the entire article to have in-depth knowledge about the Ethiopian Airlines cancellation policy and save yourself from any trouble caused at the last minute. 

The smooth Ethiopian Airlines ticket cancellation policy is provided to make the modifications trouble-free for its passengers. If you want to avoid the Ethiopian Airlines cancellation fee, make sure to cancel your ticket within  24 hours of the booking. 

Ethiopian Airlines 24-Hour Cancellation Policy

According to the Ethiopian Airlines 24-hour cancellation policy, the passengers hold the liberty to cancel their flights within 24 hours or 1 day from the day of booking. If you successfully cancel the booking within 24 hours, you do not have to pay any amount as the cancellation fee, regardless of any fare type that you choose that is from Lavish business class rides to the budget-friendly ones. 

In case you miss out on the free cancellation policy window, a certain amount of fee would be levied on the passenger. The cancellation fee majorly depends on the destination, the type of fare, and most importantly, the time of cancellation of the tickets. If you wish to have in-depth information regarding the cancellation fee, you can connect with the customer service of the airline anytime you want. 

How To Cancel an Ethiopian Airlines Ticket?

Cancelling a flight with Ethiopian Airlines is a simple task, and it can be done in various ways, either by email, call, text, or even manually through their official website or app. The whole process of cancelling a ticket is highlighted below for passengers’ ease and convenience. Travelers can also request refunds under the Ethiopian Airlines ticket refund policy​.

How to Cancel an Airline Ticket via Email?

Travelers can make a cancellation request by emailing the official address of the customer support department for better access and a clear conversation, as per the Ethiopian Airlines ticket cancellation policy​. All the steps are mentioned below:

Step 1. Draft an email

Make an email that includes your booking reference number and last name, along with the cancellation request. You can also provide your reason, if comfortable.

Step 2. Send the email

Send that drafted email to the customer support department at customerelations@ethiopianairlines.com.

Step 3. Further instructions

After this, the airline will reply to your email with further instructions to complete the cancellation process, and they may ask for some additional information.

Step 4. Confirmation

As soon as you provide that information, they will proceed with your cancellation request, making changes to your reservation. Once completed, you will receive a confirmation email mentioning the cancellation of your ticket.

Ethiopian Flight Cancellation Fee

As mentioned earlier, to cancel the booking in Ethiopian Airlines, the passengers will have to bear a certain fee if the booking isn’t cancelled in 24 hours. To get the refund, partial or complete, depending on several factors, one needs to pay a certain amount as an administrative charge for the ticket.  If the overall price of the ticket falls less than the administrative charge of the airport, no amount shall be refunded to the passenger. Also, if the ticket is not cancelled before 24 hours of departure of the flight, a passenger would get absolutely no refund. If you want to get detailed information about the cancellation policy and functioning of Ethiopian Airlines, make sure to contact the customer service, sales offices or fill out the request form of Ethiopian Airlines. 

What is the Ethiopian Airlines No-Show Policy?

The no-show policy, according to the Ethiopian Airlines flight cancellation policy, states that if passengers fail to board the flight without informing the airline earlier, then their tickets will be forfeited. The policy was made to ensure that the flight has no empty seats and all passengers get a fair chance to fly. Moreover, this policy mentions:

• When passengers don’t show up for a flight, the airline will mark them as no-show fliers.
• As per Ethiopian Airlines’ no-show policy, the ticket will be canceled, and they will not get any refunds.
• If the airline cancels their ticket as a no-show, they will be subject to paying a fee for not showing up. However, the fee will depend on their route, travel class, and fare of the ticket.

What can passengers do to avoid being a no-show?

Travelers should always inform the airline if there is any change in their plans to avoid paying additional charges. Everyone should stay aware of the no-show policy and, if possible, cancel the flight in advance to avoid causing any trouble to themselves as well as the airline.

What situations are exempt from the no-show rules?

In some cases, like weather issues, medical emergencies, or any unforeseen reasons that stop passengers from flying, Ethiopian Airlines will not apply the no-show policy. Some tickets are flexible, which allows delays and cancellations without any penalties.

Note: If there is any medical emergency, then the traveler will have to show a proper and valid prescription or document.

How To Cancel A Flight On Ethiopian Airlines? 

Ethiopian flight cancellation can be made in several ways, and the airline provides a plethora of options to its passengers to choose one as per their convenience. Cancel flight Ethiopian Airlines in any method which suits you, make sure to run through the following points to know about all the possible ways to cancel your ticket. 

Ethiopian Cancel Flight Online 

• Browse through Ethiopian Airline’s official website 
• Then the passenger logs in to your account by using your credentials.
• After logging in, enter the details at the “Manage Booking” section on the home page which will redirect you to a different page, specifically dealing with the cancellations. 
• Enter your name and confirmation number before pressing the ‘continue’ button.
• Click on the provided link to go to the Ethiopian Airlines flight cancellations button.
• Make sure to cross-check your details before canceling and then click on the Continue button.
• Make sure to submit your Ethiopian cancelled flight refund at the same time as per your eligibility. 
• Now that the process is done, you would receive an email or SMS on your registered mail ID or contact number.

Cancel Your Tickets Via A Phone Call 

Time travel isn’t possible, but the timeless experience is, and Ethiopian Airlines has never failed to prove so. A professional team is hired specifically to address several queries of the passenger, you can connect to customer support and explain your situation and the reason for cancellation to the executive assigned to you. They will then check the eligibility and release the cancellation refund as per the Ethiopian Airlines cancellation policy. 

Cancel Ethiopian Flight At The Airport  

One other way to cancel the ticket is by visiting the nearest airport to cancel the ticket. Visit the Ethiopian Airlines ticket office and talk to the person present in the office, make sure to be elaborating while explaining the scenario. The refund would be initiated after being checked by the executives and would be credited to the same account used while booking.

What is the process to get a refund from Ethiopian Airlines?

According to Ethiopian Airlines’ refund policy, Travelers can easily request a refund after canceling their flights. But there are certain conditions applied for refunds, like it must be cancelled within the set duration by the airline. There are three ways by which travelers can request their money back post-cancellation of their flight, including calling, online request, and emailing.

Fast Ethiopian Airlines Refund Request Online

It is considered to be one of the fastest ways to request a refund from Ethiopian Airlines through their official website or app, ethiopianairlines.com. The entire procedure can be found below:

• Open the Ethiopian Airlines website or app and navigate to the “Manage Booking” option.
• Enter details like booking reference number and your last name.
• Select the cancel booking option.
• After cancelling, select the refund option and fill out the form reflected on the screen.
• Once you fill out the form, confirm the details and submit the form. The airline will proceed with your request.

Simple Refund Request Over the Phone

Refunds can be requested over the phone by contacting Ethiopian Airlines.

• Call 080 43587950 and get in touch with an airline agent.
• Provide them with your last name and flight booking reference number.
• Request them for a refund, telling them a valid reason for cancellation.
• The agent will help you complete the process of the refund.

Smooth Refund Process via Email

There is another way through which you can request a refund, i.e., by email. The customer support department will handle your query sent through email.

• Make an email with all your essential details and the reason for cancellation, with a request for a refund post cancelling the flight.
• Send the email to customerelations@ethiopianairlines.com and wait for their response.
• The airline will contact you and tell you the further process for refunds.

Refund Processing Time According to Ethiopian Airlines Policy

Refunds can take time to appear in your bank statement. The standard timeline is 7-14 business days and can take up to 21 business days. The cash and card payments generally take the standard period, while the processing time for cheque payments is a little longer than usual. However, the refund process starts as soon as the customer makes the request.

What is the process to claim compensation?

Travelers can claim compensation if their flight has been cancelled by the airlines, and the rules for this are also mentioned in the Ethiopian Airlines Refund Policy. It can be put the claim via call, email, or website, but they will be required to present the documents to support their claim. They can also show additional expenses caused to them due to this cancellation. The airline does provide the compensation, but fliers should remain calm and composed.

Request Your Compensation Online

A compensation claim can be made online by accessing the official website of Ethiopian Airlines. Choose “claim for compensation” in the Contact us section of the page and fill the form with the necessary information and documents.

Call to Claim Compensation

You can make a call for filing compensation at Ethiopian Airlines. This is the number 080 43587950 through which you can get your compensation claim done. You’ll need to provide the representative with the flight information and your personal details for them to proceed with your request.

Receive Compensation via Email

Emails are also available to register the compensation claim, draft a mail mentioning your request and flight details, and send it to customerelations@ethiopianairlines.com. The airline will guide you for further procedure.

Claim Compensation for a Canceled Flight Using the Mobile App

You can download the Ethiopian Airlines app from the Google Play Store or Apple Store, log in, navigate to the “contact us” section, and find “claim for compensation”. In this section, you can register for your claim under the Refund Policy of Ethiopian Airlines.

Frequently Asked Questions – FAQs